Clear, fair, and transparent terms for all passenger refunds. Your money is always protected.
At Sagor, we believe in complete transparency. Our refund process is designed to be fair, secure, and fully compliant with Kuwait's electronic payment regulations.
All refund requests are processed within 22 working days from the date of cancellation. This period is mandated by Kuwait's electronic payment gateway settlement cycles and Central Bank regulations — not by our company.
Your refund is credited directly to your original payment account (the card or KNET account used for booking). Alternatively, a secure payment link may be sent to your registered email or phone number. No cash refunds are issued under any circumstances.
By completing your electronic payment on our platform, you automatically agree to these refund terms and conditions. No separate checkbox, signature, or written consent is required. The agreement is embedded into every secure transaction.
This timeframe covers: (1) Payment gateway reconciliation and batch settlement, (2) Bank processing and inter-bank verification, (3) Regulatory compliance checks required by the Central Bank of Kuwait for all electronic transactions. We ensure every KWD is securely traced end-to-end.
Passenger submits cancellation via portal or contacts support.
Our team verifies booking status and payment record (1-2 days).
Refund request is submitted to Payzah/KNET gateway (3-5 days).
Bank processes and clears the reversal (10-12 days).
Refund appears in your original account or via secure link (22 working days max).
Refunds are granted based on the following conditions:
Our support team is available to assist with refund inquiries. Please have your booking reference ready.