Terms of Use

1. The Service

Sagor ("Sagor Kuwait", "Smart Sagor", also operating as TierraKW Transport) provides subscription-based staff transportation in Kuwait: door-to-door pick-up only, drop-off only and round trip bus services currently covering Salmiya, Hawali and Kuwait City areas. By registering, booking or riding, you agree to these Terms of Use.

2. Subscriptions & Plans

• Weekly pass: 7 consecutive days of service from your chosen start date.
• Monthly pass: 30 consecutive days of service from your chosen start date.
• Trip types: Pick-up Only (home → office), Drop-off Only (office → home) or Round Trip (both ways, every working day).
• Prices are shown per area on the home page and at checkout before you pay — the price you see is the price you are charged.

3. Booking, Payment & Seat Reservation

• A seat is reserved for you only after successful payment. Unpaid or expired subscriptions do not hold a seat.
• Payments are processed securely via our payment gateway (Payzah) using KNET and supported cards. We never store your card details.
• A booking confirmation with your reference number is issued after payment — keep it for support requests.
• Shift times and seats are subject to bus capacity; if a shift is full you will be asked to choose another.

4. Renewals

You can renew from the passenger portal before or after your pass expires. Renewal uses the current published price for your area and trip type, and your new period starts from the date you select.

5. Cancellations & Refunds

Cancellation and refund eligibility is described in our Refund Policy. Approved refunds are returned to the original payment method through the payment gateway.

6. Passenger Conduct

• Be at your pick-up point on time — buses cannot wait for late passengers.
• Treat drivers and fellow passengers with respect; no smoking, eating messily or disruptive behaviour on board.
• Your subscription is personal and non-transferable.
• We may suspend service for repeated misconduct, with any refund assessed per the Refund Policy.

7. Schedule & Service Changes

Pick-up times may be adjusted slightly for traffic, weather or route optimization; you will be notified of material changes through the portal or notifications. On public holidays, service follows the announced holiday schedule.

8. Liability

We work hard to run on time, every time, but we are not liable for delays caused by traffic, weather, road closures or events outside our control. Our total liability for any claim is limited to the amount you paid for the affected subscription period.

9. Governing Law & Contact

These terms are governed by the laws of the State of Kuwait. Questions about these terms? Contact us: